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Terms and Conditions

GENERAL CONDITIONS

ALE Zaragoza is a cooperative of teachers of Spanish for foreigners. Based on Calle Jos & eacute; Pellicer Ossau 9, 50003 Zaragoza (Spain). Tax identification number F-99551756. It is registered in the Commercial Registry of Zaragoza.

1.COURSES

All reservations made online are subject to confirmation via email.

The school places the student in the group that best suits their level. If a student's level of Spanish is inadequate for the reserved course, the school may change the student.

The school guarantees a maximum of 5 students per classroom in face-to-face courses and online courses.

Class times may be subject to change. The schedule of private classes can only be changed if you inform 36 hours before the class.

In the exceptional case that only 1 or 2 students enroll in a course of the same level, the school reserves the right to reduce class hours by 50%.

2. REGISTRATION AND PAYMENT

Enrollment can be done in the following ways:

  1. Online on our website www.alezaragoza.com
  2. Phone or whatsaap

Payment for ALE Zaragoza courses and events is made in full 15 days before the start of the course or event. This payment is the confirmation of the place.

Payment methods:

  • Credit card on our website.
  • Bank transfer indicating the name of the participant in the course
  • In cash, directly at our office

3. COVID 19

Covid-19. In the event of cancellation of face-to-face classes due to covid 19. The courses would continue online or a credit would be offered to redeem in the following 12 months

4. CANCELLATION CONDITIONS

All course reservation cancellations must be based on fully justified reasons. In this case you will have a full refund.

The credit issued due to exceptional circumstances will only be Valid for 12 months from the date of issue. At the end of the 12-month period, the student will lose right to credit or refund.

5. CERTIFICATES

Will be issued a certified certificate of attendance and achievement. This certificate is not valid to access a University or apply for nationality.

In this certificate it will appear the name of the school, the name of the course, the level of the course, the number of hours completed, the start date, and the end date.

6. CLAIMS AND CONFLICT RESOLUTION

The participant must In all cases, communicate your complaints in writing as soon as possible in order to find a solution. Only claims made during the student's stay may be entitled to receive some compensation.

7. MEDICAL INSURANCE

ALE Zaragoza advises participants in its courses to have medical insurance. For participants whose country is a member of the European Union, it is recommended that they come with the European Health Insurance Card.

8. PHOTOS AND VIDEOS

The school reserves the right to use photos and videos made during the students' stay, unless the student says in writing that they do not consent.

9. BANK HOLIDAYS

Online classes do not have public holidays.

In classroom courses there are holidays, these days will not be compensated or reimbursed.

Public holidays in Zaragoza: January 1 (New Year), January 6 (Kings), January 29 (San Valero), in April (Holy Thursday and Good Friday), April 23 (Day ; a de Aragón), May 1 (Labor Festival), August 15: (Assumption of the Virgin), December 6 (The Spanish Constitution) and December 8 (La Ascensi & oacute; n).

10. ACCOMMODATION

At the school we facilitate contacts with apartment owners but we do not carry out the reservation procedures. & nbsp;

11. CONTRACT

The reservation or payment confirms the acceptance of these conditions and terms.